Shipping policy
Where we ship
We ship within the United States only — all 50 states and the District of Columbia. We do not ship internationally, and we do not ship to freight forwarders.
What it costs
- Free on orders of $65 or more.
- $8.00 flat rate on orders under $65.
How long it takes
Orders are dispatched on business days. Standard delivery is typically 3–12 business days from the day you order, depending on which facility holds the product and where you are.
That range is wide on purpose. We would rather quote you the honest outside edge than a number that sounds better and then miss it. Your confirmation email will carry tracking as soon as the parcel is scanned.
These are estimates, not guarantees. Carrier delays, weather and public holidays are outside our control.
Who actually ships your order
Some of our products are shipped directly by the fulfilment partners who hold the stock. This means we do not control the packaging, and an order with more than one item may arrive in more than one parcel, on more than one day. Nothing is missing — the rest is on its way.
If we cannot ship on time
If we cannot dispatch your order within the window above, we will email you with a revised date and give you a straight choice: wait, or take a full refund. You will not have to chase us for it.
Tracking that stops moving
If your tracking shows no movement for 7 business days, email us and we will open an investigation with the carrier. If tracking says delivered and the parcel is not there, check with your household and immediate neighbours first, then tell us within 7 days and we will sort it out.
Address accuracy
Please check your shipping address at checkout. If a parcel is returned to us because the address was wrong or incomplete, we can resend it once you cover the reshipping cost, or refund the order less the original shipping.
Heat, cold and storage
Supplements travel well, but they are not indestructible. If a product arrives visibly damaged, melted, leaking, with a broken safety seal, or past its expiry date, do not take it — photograph it and contact us within 30 days and we will replace or refund it in full, including shipping both ways.
Questions
Email da.lino@yahoo.com with your order number and we will answer.